In case of inquiries related to orders or products, you can contact the online store via contact form or by phone 00 48 22 278 15 99 from Monday to Friday, from 9.00 to 17.00.

Yes, the Lacoste.pl store is adapted to mobile devices and you can use it fully, both to browse products and to finalize your order.

To properly choose the size of the product, you can use our size guide. 

If the product appears on the page, it means it is available, but it does not mean that it is available in the desired pattern or color. Note - adding a product to the shopping cart does not result in its reservation.

Yes, as a rule, both the online store and stationary stores have the same assortment, may sell out unevenly, which results in a difference in the availability of the assortment.

In the online store Lacoste.pl you can use the courier shipment GLS.

To place an order on the Lacoste.pl website, add the product to the cart (optionally, first login to your user account). After entering the basket of products, check whether our order agrees and confirm or provide the data for shipment. In the next step, we go to the payment method selection, we make the payment and expect to receive an email confirming the registration of the order (this may take up to 20 minutes).

If the order has not been paid, you can cancel it by deleting it from the basket. However, if the order has been paid, it is not possible.

Unfortunately, this is not possible. If the order has been paid for and delivered to the order entry system, it can no longer be canceled.

After submitting and paying for the order you will receive two messages: confirming the registration of a new order and information about the start of the contract.

Log in to Lacoste.pl, then go to the My Account tab. On the left side you will find a menu from which you can select the Orders tab. There you will find detailed information about your order. You will be informed about any changes in your order by e-mail.

There is no purchase limit in the online store Lacoste.pl.

You can add your favorite products to the basket from your mobile device at any time, and then continue shopping on your desktop computer, but you must be logged in to your account on both devices.

When you pay for shopping at the Lacoste.pl online store, you can choose between payments by PaybyLink or by credit card.

You must log in again to your account, enter the basket and re-finalize the payment.

The delivery time should not exceed 2-4 business days from the moment of placing the order. The shop operator undertakes to immediately deliver the package to the courier operator, but he can not vouch for random situations that cause the delivery period to be longer.

In the e-mail informing about the shipment you will receive all the details regarding the tracking of your shipment.

Lacoste products are sent from warehouse located in Warsaw.

The return should be sent to the following address: Muszkieterów 15/15c, Hall C2, 02-273 Warsaw

No, it is not possible to return products purchased in a stationary store according to the procedure in force in the online store.

You will receive the money for returned goods immediately after accepting and accepting the return, but no later than within 14 days.

No, it is not possible to exchange the product. If you care about a different size or color, you have to give an unsuitable product and order a product of a different size or color in a separate order.

Yes, the returned order should be packed with the original packaging, eg in the case of shoes - cardboard. The transport packaging (cardboard) is intentionally adapted to a convenient return procedure.